Privacy Policy
This Privacy Policy (“Policy”) describes how information about You is collected, used and
disclosed and provides other important privacy information, describes when and how we may change
this Policy and tells You how to contact us with any questions or comments. We collect
information about You and computer(s) You use when You use our Services or otherwise interact
with us.
Refund Policy
We have devised an effective refund policy because we take quality and customer satisfaction
seriously. However, please be mindful of the fact that, in some cases, the refund will not be
eligible. The following refund policy will guide you through all the essential details.
Quality of Work
- Quality is our key, and we take strict measure to enforce that and gain customer
satisfaction. Except urgent order, if your orders lack quality as committed by us, please
send us UNLIMITED REVISIONS and we will try our best to resolve those issues.
Cancellation of Order
After you place an order, you are eligible to maybe cancel it by updating the support team
quickly, and 90% of the amount will be refunded, the remaining 10% will cover some operational
cost. However, refund is not applicable if the following conditions apply:
- If the order is placed and an expert writer has been assigned.
- If the writer has completed the work before your cancellation request.
- If no writer is assigned within half time of you placing an order and the delivery date, you
maybe are eligible to receive the refund up to 50%.
Please note that if writer has finished your work and you still would like to cancel your order,
you can only request the refund, and in such case, the dispute manager will decide the case.
Lateness
- For a slight delay in urgent orders of 24 hours deadline, refund is not applicable. However,
the dispute manager may issue a refund of up to 7%.
- If lateness occurs because of the pending files, query, or clarification on your side,
refund is not applicable. Therefore, we highly recommend that you provide all required
materials and instructions, so that your order is delivered to you timely.
Approval/ Revision of Order
- If the order has been once approved, refund will no longer be applicable.
- If you deviate from the instructions in revision, such revision will require additional
compensation, and hence no refund or cancellation will be effective in such cases.
- Please approve or send revision to your orders prior to 14 days of the time frame from the
time of order delivery. After that, the order will be automatically approved and no refund
request will be applicable. You may still send the revision request to us by contacting our
support representatives.
- For large orders equivalent to 30+ pages, the revision may be entertained after 14 days.
Note: For urgent orders with less than 24 hours for small projects and less than 48 hours for
long projects, no refund is applicable. We would like to request you that please be considerate
of the time restraints in creative work.